Get your people to the call, and know who's coming

Fast alerts, live status, and the map you actually need

When dispatch tones out, RedAlert Responder pushes the alert to every member's phone, with text and email as backup so the call gets through. Members mark themselves responding, on scene, or available with one tap, and officers see who is coming, where they are, and who will arrive first. Volunteers respond from home. Career crews track station coverage. Nobody guesses at staffing.

The mapping is where a records company builds a better alerting app. It isn't a generic street view with markers somebody imported once and forgot about. It's your hydrants, your FDCs, your preplans, your occupancy hazards, and your points of interest, pulled from the property records your department maintains in RedAlert. Update a preplan or take a hydrant out of service, and the next alert reflects it.

Retone: the crew on scene can change the call

Dispatch sends what it has. What's actually there is often something else.

A member pulls up to an automatic alarm and finds smoke showing. Or the department turns out for a reported structure fire that's burnt toast and a sensitive detector. Either way, everyone else is still en route on the original information, and the usual fix is radio traffic, a phone tree, or nothing.

Retone handles it from the app. Upgrade the call to a working fire and push an all-hands alert to every phone, or stand the department down on a false alarm so twelve people stop driving to a call that doesn't exist. One tap from the scene, and everyone knows what's actually happening.

In the rig

RedAlert MDT puts the live CAD feed on every apparatus tablet, not just the command vehicle, alongside your own mapping layers and full preplan data with hazards and utility shut-offs. The crew understands the building before stepping off the truck. When the call winds down and the crew is waiting on a tow, the NERIS report can be started right there on the same screen.

The alert goes to the wall, too

RedAlert Station Board puts the same call on any TV in the firehouse: the incident, the map, apparatus status, and who's responding, updating live. Members walking in see the same picture as the crew already en route. Between calls the same screen shows duty crew, out-of-service rigs, tasks due, and top responders, so the board earns its place on the wall all day.

Phone, rig, and wall all work from the same call data, so the three never disagree.

One roster, and a way to talk

Members are managed once, in RedAlert Desktop, alongside their training records, certifications, and response history. There's no separate alerting roster to maintain, no member who left last spring still getting alerts, and nothing to reconcile every time someone joins or leaves.

Department and crew messaging runs through the app during calls and between runs, so members communicate without handing out personal cell numbers and the department isn't relying on a group text nobody administers.