Privacy Policy

Who we are

Alpine Software Corporation ("Alpine Software," "we," "us") builds RedAlert, a fire records management system for U.S. fire departments and emergency services organizations.

Alpine Software Corporation
295 Woodcliff Drive, Suite 301, Fairport, NY 14450
(585) 264-9080
[email protected]

What this policy covers, and what it does not

This policy covers this website (alpinesoftware.com) and the information we collect when you visit it, fill out a form, or contact us.

This policy does not cover the data your department stores in RedAlert. Incident reports, personnel records, patient and citizen information, and everything else your department enters into the software remain your department's data. Our handling of that data is governed by the software license and services agreement your department signed with us, not by this policy. If you are a current customer with questions about how we handle data inside the system, contact us and we will point you to the applicable terms.

Information we collect

Information you give us

When you submit a form on this site (a demo request, a contact message, a referral, or a request for a webinar or white paper) we collect the information you enter. Depending on the form, that may include your name, job title or role, department or organization name, email address, phone number, state, the software you currently use, and whatever you write in a message field.

If you email or call us, we keep a record of that correspondence so we can respond and follow up.

Information collected automatically

Like most websites, this site records technical information when you visit: your IP address, browser type and version, operating system, the pages you view, the site or search that referred you, and the date and time of your visit. This comes from our hosting provider's server logs and from the analytics and cookies described below.

Cookies and similar technologies

We use cookies for analytics, advertising measurement, and to make our forms work. Details of which cookies and why are in our Cookie Policy.

How we use information

• To respond to you. Answering questions, scheduling and preparing demos, following up on referrals, and providing support.
• To send you marketing email about RedAlert, the fire service, and Alpine Software, if you asked for it or requested information from us. Every marketing email includes an unsubscribe link, and unsubscribing takes effect for all marketing email.
• To deliver gated content such as webinars and white papers you request.
• To understand and improve the site: which pages are useful, where visitors come from, and how our advertising performs.
• To protect the site and investigate abuse, fraud, or security issues.
• To meet legal obligations when we are required to.

We do not sell your personal information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We are not in the business of monetizing visitor data. We sell software to fire departments.

Who we share information with

We share information with service providers who help us run this website and our business. They may only use it to provide services to us. These include:

• HubSpot: customer relationship management, forms, and marketing email
• Netlify, website hosting
• Google: website analytics, advertising measurement, fonts, and video hosting (YouTube)
• Zendesk, the customer support help portal
• ConnectWise ScreenConnect, remote support sessions, when you start one

We may also disclose information if we are legally required to (in response to a subpoena, court order, or other lawful request) or to protect our rights, safety, or property. If Alpine Software is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction.

How long we keep it

We keep the information you give us for as long as it is needed for the purpose it was collected: including maintaining our business relationship with your department, meeting legal and accounting obligations, and keeping a record of our correspondence. You can ask us to delete your information at any time using the contact details below.

How we protect it

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, and we work with established service providers who do the same. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your choices

• Marketing email: click the unsubscribe link in any marketing email, or email us and we will remove you.
• Access, correction, or deletion: email [email protected] and tell us what you would like us to do. We will respond within a reasonable time.
• Cookies and analytics: see the Cookie Policy for how to opt out.

Depending on where you live, you may have additional rights under state privacy law regarding access to, correction of, or deletion of your personal information. We honor these requests regardless of whether a particular law applies to us, email us and we will take care of it.

This site is intended for a U.S. audience

Alpine Software serves fire departments and emergency services organizations in the United States. This website is directed to a U.S. audience, and any information we collect is processed in the United States. If you access this site from outside the U.S. understand that your information will be transferred to and processed in the United States.

Children

This website is intended for fire service professionals and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our practices or the law change. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be noted more prominently.

Questions

Email [email protected], call (585) 264-9080, or write to us at 295 Woodcliff Drive, Suite 301, Fairport, NY 14450.