Contact us
Talk to a person who knows the job.
Call (585) 264-9080 or email [email protected] and you'll reach Alpine Software in Fairport, New York, no phone tree, no offshore call center. Current customers should start with the help portal below; if you're evaluating RedAlert, the fastest path is a demo.
Are you a current customer who needs help?
Support requests move fastest through the help portal. It routes straight to the U.S.-based team that works only on fire department software.
Help portal
Open a ticket, track an existing one, and search the knowledge base.
Remote support session
Let a technician connect to your machine and work the problem with you.
Phone or email
Prefer to talk it through? Call (585) 264-9080 or email [email protected].
Send us a message
Tell us what you need and we'll get back to you. If you're evaluating RedAlert for your department, say a little about how you run (how many calls a year, career or volunteer, what you're using now) and we'll come prepared.
In a hurry? Call (585) 264-9080, Fairport, NY answers.
- Alpine Software Corporation
295 Woodcliff Drive, Suite 301, Fairport, NY 14450 - (585) 264-9080
- [email protected]
Looking for a walkthrough instead? Book a demo and we'll build it around your department.
Common questions
How do I contact Alpine Software support?
Current customers should use the help portal to open or track a ticket, or start a remote support session for hands-on help. You can also call (585) 264-9080 or email [email protected]. Support is U.S.-based and works exclusively on fire department software.
Where is Alpine Software located?
295 Woodcliff Drive, Suite 301, Fairport, NY 14450. Alpine Software has built fire records management software from the Rochester, New York area since 1994, all engineering and support staff are U.S.-based.
Should I use this form or book a demo?
If you want to see RedAlert configured for a department like yours, book a demo, that gets you straight onto the calendar. Use this form for general questions, partnership or media inquiries, or anything that doesn't fit a demo.
Do you work with departments outside New York?
Yes. 1,000+ fire departments run RedAlert nationwide, from New York to California to Texas, and everywhere in between.
Ready to see it instead?
A real walkthrough with a real person, shaped around how your department actually runs.