Customers
Trusted by the departments that would call you for mutual aid.
1,000+ fire departments and 200,000+ first responders run RedAlert, and have for 30+ years: career, volunteer, and combination departments nationwide, including 450+ in New York State and roughly 100 in Texas. Here's what they say.
In their words
Hear from the Marlborough Fire Department (Marlborough, MA) on running their department with RedAlert.
"As we dispatch for five different agencies, the flexibility and efficiency of the RedAlert system have been very beneficial for us."
"A nice thing about RedAlert is that I'm able to go in there monthly and pull fascinating information for our reports at the monthly meetings."
"When I enter keywords, RedAlert quickly provides the relevant information so I don't have to walk around remembering every fire code."
"Alpine Software's comprehensive platform helps EMCA reduce time spent on daily tasks, mitigates human error, and helps the team justify expenses."
Built for departments like yours
RedAlert's sweet spot is the department the big vendors treat as an afterthought: career, volunteer, and combination departments running a few hundred to a few thousand calls a year, the districts and companies that protect most of America outside the top metros. Departments like the Henrietta Fire District in New York, which covers 41 square miles, 7 stations, more than 20 miles of the NYS Thruway, and a daytime population influx of up to 275,000 people.
Departments this size don't have an IT staff to babysit software or a grants office to assemble data. That's the job RedAlert was built to do.
Common questions
How many fire departments use RedAlert?
More than 1,000 departments and 200,000+ first responders. New York State is the largest concentration with 450+ departments, and roughly 100 departments run RedAlert in Texas.
Can we talk to a department that uses RedAlert?
Yes, and we encourage it. Tell us your size and region and we'll connect you with a comparable department near you. The fire service checks references. We'd rather you hear it from a chief than from us.
What size department is RedAlert built for?
Career, volunteer, and combination departments running roughly a few hundred to a few thousand calls a year, the districts and companies the large vendors treat as an afterthought. Departments without an IT staff to babysit software or a grants office to assemble data.
Does RedAlert work for multi-agency and dispatch centers?
Yes. Departments that dispatch for multiple agencies run RedAlert across all of them, Long Beach Fire Department in NY dispatches for five. Multi-FDID setups are supported natively. More on managing multiple FDIDs.
Do EMS and ambulance agencies use RedAlert?
Some do, East Moriches Community Ambulance in NY is one. RedAlert is fire-first by design, so an EMS-only agency should look closely at fit on a demo rather than assume it.
Where can we read customer stories in more detail?
In the case studies section: including Henrietta Fire District, Hinsdale, Mount Vernon, and East Moriches.
Ask a department that runs it
We'll happily connect you with RedAlert departments near you, the fire service checks references, and we like it that way.