About Alpine Software
Fire-first since 1994.
Alpine Software builds RedAlert, the all-in-one fire records management system, from Rochester, NY. For more than 30 years, all of our engineering and support has been U.S.-based, and all of it has served one customer: the fire service.
What we believe
You didn't join the fire service to spend more time in front of a computer. Every decision at Alpine flows from that sentence. We build software customized to your fire department to reduce the hassle of tracking and managing the data it takes to run it, so the software bends to the department, never the other way around.
How we're different from the big vendors
The fire software market has consolidated into a handful of large platforms. Most of them EMS-first or hospital-first products, several of them owned by investors whose relationship to the fire service is a line item. Alpine went the other way. We stayed fire-first, we kept engineering and support in one office in Rochester, and we kept doing the two things big platforms won't: customizing the software to each department, and answering the phone when it rings.
Thirty years in, that approach runs 1,000+ departments and 200,000+ first responders nationwide, including departments from New York to California to Texas, and everywhere in between.
Alpine at a glance
Common questions about Alpine Software
Where is Alpine Software located?
Rochester, New York, specifically 295 Woodcliff Drive, Suite 301, Fairport, NY 14450. Engineering, implementation, and support all work out of that one office. When you call (585) 264-9080, that's who answers.
How long has Alpine Software been in business?
Since 1994, more than 30 years, all of it building software for the fire service. Alpine was founded by Rick Schenkel and has never sold into another vertical.
How many fire departments use RedAlert?
More than 1,000 departments and 200,000+ first responders, from New York to California to Texas and everywhere in between.
Does Alpine Software only serve New York?
No. New York is our largest concentration because it's home, but RedAlert runs in departments nationwide, and our second-largest cluster is in Texas.
Is Alpine Software's support team based in the United States?
Yes, 100% of it, in Rochester. Nothing is outsourced or offshored, and the people who answer the phone specialize exclusively in fire department software. More on how our support actually works.
Does Alpine Software build anything besides fire software?
No. RedAlert is the whole company. That's the difference between us and the EMS-first and hospital-first platforms that added a fire module later. We've only ever had one customer, and it's the fire service.
What makes Alpine different from a larger vendor?
Two things larger platforms generally won't do: configure the software to each individual department down to the field level, and put you through to a person who knows the job. See why departments choose Alpine.
Come see how we work
A demo with Alpine is a working session, not a slideshow.