RedAlert Desktop
The administrative core of your fire department's records system
RedAlert Desktop is where your department is run and where its records live. Incident reporting, personnel management, daily logs, training and certifications, scheduling, and document storage in one connected database, with every RedAlert app your members use in the field reporting back to it. One place to administer. One place to pull the report from.
Most departments run five or six systems that don't share data: one for reports, another for personnel, a spreadsheet for training, a folder somewhere for documents. RedAlert Desktop replaces that patchwork with a single database. A call comes in, the record gets built, and the NERIS submission goes out without anyone retyping what the county already knows.
Desktop is also the control panel for everything your members touch outside the building. Responder puts dispatch alerts on every phone, and you manage who receives them from the same personnel records you already maintain in Desktop. Kiosk handles sign-in at the station door, and the attendance attaches to the member's record in Desktop, where it's reportable. Mobile crews run inspections, truck checks, and preplan updates in the field, and every one of those writes back to a record you can query later.
That's the difference between logging something and being able to answer for it. Who responded to the last forty structure fires, which members are within ninety days of a certification lapse, how many hours each member has credited this quarter: those are Desktop questions, answerable because the field tools feed one database instead of five.
Every department runs differently, and RedAlert Desktop is built for that. Workflows, forms, reports, and security permissions all tailor to your command structure and operational model, down to the field level.
See the capability behind this product: the full RedAlert platform · Incident Reporting & NERIS · Reporting & Analytics.
What RedAlert Desktop does
- Incident reporting with NERIS compliance built in for state and federal submission
- Personnel management: member records, response history, training, and certifications with expiration tracking
- Apparatus and equipment records, so checks completed in the field roll into a service history you can report on
- Preplan authoring and editing, whether they're built at a desk or updated by crews in the field
- Daily logs and event scheduling alongside the incident record, not in a separate system
- Document management, integrated imaging, and secure storage, attached to the records they belong to
- Fully customizable workflows, forms, reports, and security permissions, fit to your command structure
- Central administration for every RedAlert app your members use: who's on Responder, what's on the Kiosk, what syncs to Mobile and MDT
- NERIS input from a mobile device, available as an extension of Desktop
- Cloud hosted on Microsoft Azure by default, no station server to maintain, with U.S.-based support from our team in Rochester, NY
Common questions
What is RedAlert Desktop?
RedAlert Desktop is Alpine Software's fire department records management system and the administrative center of the RedAlert family. Incident reports, personnel records, apparatus history, daily logs, training and certifications, scheduling, and documents all live here in one database. It's also where you administer the apps your members use in the field: Mobile, Responder, MDT, Kiosk, and Station Board all sync into it.
How does Desktop work with the rest of the RedAlert apps?
Departments run different combinations depending on how they operate. Whatever you run, Desktop is the side you administer it from and the side you report from. You add a member once, in Desktop, and that record drives their Responder alerting, their Kiosk check-ins, their Mobile access, their training file, and their response history. Nothing gets entered twice, and there's no separate admin tool to learn for each app.
Does RedAlert Desktop handle NERIS reporting?
Yes. RedAlert is NERIS V1 certified, and NERIS compliance for state and federal submission is part of Desktop. Incident templates and a custom validator keep submissions clean before they go out. Personnel attached to each incident pull from the same member records you maintain in Desktop, so response history is reportable the moment the report is filed. Departments running a CAD connection get times, units, and location pre-filled at dispatch, and NERIS input from a mobile device is available as an extension of Desktop.
Can RedAlert Desktop be customized to how our department runs?
Yes, down to the field level. Workflows, forms, reports, and security permissions are configured to your command structure, and Alpine's U.S.-based engineering team builds custom reports and features other vendors decline.
Is RedAlert Desktop cloud based?
Yes, by default. RedAlert Desktop is cloud hosted on Microsoft Azure, so your department's records are backed up, secured, and available without a server sitting in a closet at the station. There's no hardware for you to maintain and no patching for your IT volunteer to keep up with. The Desktop application itself still runs on Windows on your workstations; it's the database and hosting that live in Azure. On-premises hosting is the exception rather than the rule. Some departments are required to keep data on their own infrastructure, and we support that, but new departments go to the cloud.
Works with the rest of the RedAlert family
One database, one place to administer it. Every app your members use in the field reports back to Desktop.
See RedAlert Desktop in action
A real walkthrough with a real person, shaped around how your department runs.