Case Study
Henrietta Fire District: an early adopter, still all-in
The Henrietta Fire District in Monroe County, NY (seven stations covering 41 square miles and up to 275,000 people daily) was among the first departments to adopt RedAlert. This case study covers how one platform handles the district's dispatch, custom call types, reporting, inventory, and service awards, and why the partnership has deepened since 2016.
Key takeaways
- Henrietta Fire District covers 41 square miles in Monroe County, NY, including over 20 miles of the NYS Thruway, and serves a daily influx of up to 275,000 people from seven fire stations with a mix of career and volunteer firefighters.
- The district builds out custom call types and assigns apparatus based on station position in RedAlert, and its dispatchers call the reporting functionality "invaluable."
- One platform handles everything from inventory to service awards, eliminating the need for multiple software systems, "there is not a lot we do not use of your product."
- As an early adopter with deepening involvement since 2016, the district has helped shape RedAlert's trajectory over the years.
What challenges was Henrietta Fire District facing?
The Henrietta Fire District, located in Monroe County, New York, covers 41 square miles, including over 20 miles of the NYS Thruway, and serves a daily influx of up to 275,000 people. With seven fire stations and a mix of career and volunteer firefighters, the district needed to address two main challenges:
Increasing call volume. The district has seen a significant rise in call volume, spanning a variety of emergencies from overdoses to EMS services. RedAlert has streamlined dispatch and resource management, improving response times.
Data management and reporting. The district's chief is keen on data analytics. RedAlert is moving toward further custom reporting options, aligning with the department's data-driven approach.
"The biggest value that we have, as far as the dispatch software goes, is we can build out whatever call type we want, we can assign apparatus based on essentially station position. An added bonus is that the reporting functionality has proven invaluable."
Jason Genthner, Henrietta Fire District Dispatcher Group 2
Why did an early adopter stay for the long haul?
The Henrietta Fire District was among the first to embrace RedAlert. That early adoption positioned them as trendsetters, and gave them a hand in shaping the software's trajectory over the years. The district's deepening involvement since 2016 underscores the platform's pivotal role in its operations.
The power of a holistic solution. Given the district's vast operations, RedAlert's comprehensive nature is invaluable. From managing inventory to handling service awards, one platform eliminates the need for multiple software solutions and ensures a unified approach to records management.
Adaptability to growth and change. RedAlert has adapted to the district's evolving needs, from a growing number of calls to coordination among multiple stations and a mix of career and volunteer firefighters.
An enduring partnership. The district's long-term association with RedAlert speaks to the software's quality, adaptability, and relevance.
What has the district gained?
Improved response times. Streamlined dispatch and resource management ensure rapid, effective emergency responses.
Enhanced data management and reporting. The district's chief can generate comprehensive, customized reports to evaluate response times, apparatus utilization, and high-frequency call areas, supporting better decision-making and communication with local authorities.
Comprehensive records management. One system covers everything from inventory to service awards, eliminating the need for multiple software systems.
Adaptability and customization. The district customizes call types and assigns apparatus based on station positions, improving operational flexibility across diverse emergencies.
Why RedAlert?
Pioneering spirit. Early adoption let the district influence the software's development rather than just consume it.
A comprehensive tool. What truly resonated with the Henrietta Fire District was RedAlert's all-encompassing nature. As the district has noted, "To the best of my knowledge, there is not a lot we do not use of your product."
Consistency in use. Many new records management solutions have emerged over the years, the Henrietta Fire District's allegiance to RedAlert has remained steadfast.
The Henrietta Fire District's experience is a compelling case for early adoption and for choosing a comprehensive records management solution. Set against the district's expansive operations and rich history, this enduring partnership offers valuable insight for other fire departments looking for a system that grows with them.
Support and learn more about the Henrietta Fire District by following the Henrietta Fire District Facebook page.
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Common questions
How large is the Henrietta Fire District's coverage area?
The district covers 41 square miles in Monroe County, New York, including over 20 miles of the NYS Thruway, and serves a daily influx of up to 275,000 people from seven fire stations staffed by a mix of career and volunteer firefighters.
What does the Henrietta Fire District value most about RedAlert's dispatch software?
In the words of dispatcher Jason Genthner: "The biggest value that we have, as far as the dispatch software goes, is we can build out whatever call type we want, we can assign apparatus based on essentially station position. An added bonus is that the reporting functionality has proven invaluable."
How long has the Henrietta Fire District used RedAlert?
The district was among the first to adopt RedAlert, and its involvement with the software has deepened since 2016, a long-term partnership that has let the district influence the software's direction over the years.
Which parts of RedAlert does the Henrietta Fire District use?
Nearly all of it, from dispatch and reporting to inventory management and service awards. As the district has noted, "To the best of my knowledge, there is not a lot we do not use of your product."
See RedAlert in action
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