How East Moriches Community Ambulance cut time and spend with RedAlert

East Moriches Community Ambulance (EMCA) is an EMS organization serving the Brookhaven, NY area that has used Alpine Software's records management and dispatching software for the past three years. With paid and volunteer EMTs on staff, EMCA needs tools that let it handle emergencies quickly and keep its people safe. With RedAlert, the organization has seen significant enhancements to its communications and connectivity, ongoing safety and maintenance management, and personnel management.

What challenges was EMCA facing?

Operating in the busy Brookhaven region, EMCA grappled with operational challenges rooted in outdated software:

Limited accessibility and mobility. The team's previous software confined access to essential data to desktop computers, blocking real-time updates in emergency contexts where swift decisions can be life-saving.

Inefficiency and rampant manual work. The old system's lack of a user-centric interface made accessing documents like work orders or employee files laborious, diverting resources and time from primary emergency duties.

Difficulty backing strategic decisions. The old software's inadequacies left the team struggling to solidly justify operational shifts, especially around safety measures and personnel allocation.

"Alpine Software's comprehensive platform helps EMCA reduce time spent on daily tasks, mitigates human error, and helps the team justify expenses when it comes to safety and personnel needs."

Chief Ryan O'Reilly, East Moriches Community Ambulance

How did RedAlert change EMCA's operations?

At the recommendation of a trusted fellow emergency response team, EMCA adopted RedAlert in 2019.

Enhanced mobility and accessibility. The software's mobile-first approach quickly stood out: the ability to access and modify crucial data from any location, on any device, marked a pivotal shift from the old system, which Chief O'Reilly had described as "unintuitive" and inefficient at surfacing essential documents.

Efficient communication systems. "Whether responders are off-site, driving out to a call, or at the station, RedAlert ensures consistent connection to essential call details and among the team members," shared Chief O'Reilly. That seamless access, from cell phones to in-vehicle tablets, helps responders deliver accurate, timely care.

Immediate data retrieval during emergencies. Every EMCA vehicle carries a tablet app tailored to its needs, providing swift guidance to emergency locations plus access to historical data. "Knowing the history of a location, like repeat fall incidents, enables us to be better prepared," emphasized Chief O'Reilly.

Improved response planning with in-platform alerts. RedAlert's single-application communication cut the manual hours previously spent on message dissemination and planning. "RedAlert has streamlined our planning for major events with its calendar function and text paging system."

Apparatus management and cost justification. Managing a fleet of three ambulances was a challenge. With RedAlert's apparatus tracking, EMCA monitors vehicle health, usage patterns, and more. "The data RedAlert provides makes it easier to justify costs associated with major equipment replacements or repairs," noted Chief O'Reilly.

A comprehensive view of personnel data. With a blend of staff and volunteers, managing training and certification records was a significant hurdle. Now Chief O'Reilly and his team have a bird's-eye view of all requirements, ensuring every responder is ready for duty. "We no longer need to sift through folders or search for records. Everything is organized and easily accessible."

What was onboarding and support like?

An often-underestimated factor in any software transition is the support behind it. Chief O'Reilly's feedback was glowing: "The onboarding with RedAlert was straightforward. Alpine's team made the process smooth. Their post-adoption customer service is commendable. Any issues are addressed promptly, reflecting their dedication to customer satisfaction."

EMCA's transition debunked the usual concerns about complex onboarding: Alpine's team handled the bulk of setup tasks, and swift, personalized support has carried through since. For agencies considering a similar move, it's a reassuring picture of what technology adoption can look like with the right partner.

To learn about and support East Moriches Community Ambulance, visit their website or follow their Facebook page.

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