RedAlert, Fire Records Management by Alpine Software
You didn't join the fire service
to fight software.
RedAlert is the true all-in-one records management system, built around the way your department actually runs: customized to fit, migrated without losing a record, and supported by real people in Rochester, NY.
Trusted By Fire Departments Nationwide
Sound familiar?
Running the department shouldn't be harder than running the calls.
Six systems that don't talk
An RMS here, an alerting app there, scheduling in a spreadsheet, and every report still gets finished by hand.
A vendor that says no
You ask for the report your ISO audit needs and get a ticket number, a "that's not on the roadmap", or a bill for every little thing.
Renewal letters that only go up
The price you were promised keeps climbing, the fire side of the product never improves, and your data feels like a hostage.
Why Alpine
Fire-first for more than 30 years.
Alpine Software has built records management for the fire service since 1994. Not an EMS product with fire bolted on. Not a startup learning the fire service on your dime. Every engineer and every support call is in Rochester, New York, and when you call, a person who knows your system answers.
Customization others won't do
Competitors promise configurability. RedAlert is configurable down to the field level: the ISO report your auditor wants, the attendance tracking your board requires, the workflow nobody else would touch. When you ask, we say yes.
How customization works →Migration without the fear
Twenty years of incident history shouldn't be a hostage negotiation. Our onshore team has moved departments off every major legacy system (complete, verified, no data loss) and runs 1:1 train-the-trainer style trainings to make onboarding easy.
How the switch works →Support that answers the phone
Real answers from real people who know the job. U.S.-based, fire-literate, and fast, no offshore call center, no ticket black hole. A dedicated team member in Rochester picks up the phone.
How support works →How it works
Three steps to one system.
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1
Book a demo
Show us how your department runs. We'll show you RedAlert doing it your way, not a canned tour.
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2
We handle the switch
Our Rochester team migrates your historical data (every incident, every record) configures RedAlert around your department, and runs 1:1 train-the-trainer sessions so your people are ready on day one. Most departments go live in 90 to 120 days.
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3
Run your department
One system, one login. Reports ready when the auditor walks in. Less time in front of a computer.
The platform
One system. The whole department.
RedAlert replaces the patchwork of point solutions, including standalone alerting apps and inventory tools, with a single platform that shares one set of data.
Alerting & Mobile Response
Dispatch alerts on every phone, live response status, routing, and your own mapping, plus Retone from the scene.
CAD Interface
One connection to dispatch that fills in the incident report and feeds the apps your crews use.
Incident Reporting & NERIS
NERIS V1 Certified reporting with one-click narratives, incident templates, and validation before submission.
Attendance & Award Programs
LOSAP, pay-per-call, stipend, and point tracking, with verified check-in when the record needs to hold up.
Fire Prevention & Inspections
Inspections, permits, occupancies, hazmat, and investigations, in the office and in the field.
Reporting & Analytics
Hundreds of built-in reports, plus the custom ones we build for you.
The NERIS transition
NFIRS is retired. Your reporting shouldn't miss a beat.
The federal move from NFIRS to NERIS is the biggest change to fire reporting in a generation: new structure, new codes, new submissions. RedAlert is NERIS-ready, so for our departments the transition is a software update, not a second migration project.
From the departments
Hear it from the departments running it.
Hear from the Marlborough Fire Department (Marlborough, MA) on running their department with RedAlert.
“As we dispatch for five different agencies, the flexibility and efficiency of the RedAlert system have been very beneficial for us.”
“A nice thing about RedAlert is that I'm able to go in there monthly and pull fascinating information for our reports at the monthly meetings.”
“When I enter keywords, RedAlert quickly provides the relevant information so I don't have to walk around remembering every fire code.”
Common questions
What departments ask us first.
What is RedAlert?
RedAlert is an all-in-one fire records management system (Fire RMS) built by Alpine Software for U.S. fire departments. Incident response and CAD integration, NFIRS and NERIS reporting, custom reporting, scheduling, training and certifications, LOSAP, fire prevention and inspections, assets and maintenance, kiosk attendance, and mobile alerting all run in one connected platform. See the whole platform.
Is RedAlert NERIS compliant?
RedAlert is NERIS V1 Certified. NERIS templates, updated incident schemas, built-in validation, and migration from NFIRS are part of the platform, not a separately priced module. Visit the NERIS Resource Center.
What does RedAlert cost?
Pricing is scoped to your department's size and the modules you need, so there's no published price list. You'll get a real range on your first call rather than waiting on a proposal. Book a demo.
How long does it take to switch to RedAlert?
90 to 120 days for most departments. A dedicated U.S.-based project lead migrates your historical data, configures the system to how you run, trains your people, and runs weekly meetings through every milestone. See how the switch works.
Can RedAlert integrate with our CAD?
Yes. Dispatch data flows in and pre-populates your reports, which cuts manual entry, reduces errors, and speeds up NERIS submissions.
Does RedAlert work for volunteer and combination departments?
Yes. Most of our 1,000+ departments are volunteer or combination. LOSAP, stipend, and pay-per-call tracking are built in, which many platforms don't offer at all. See accountability tracking.
Where is Alpine Software's support based?
Rochester, New York, 100% U.S.-based, fire-only, and staffed by people who know the job. Call (585) 264-9080 and a person answers. See how support works.
How is RedAlert different from other fire software?
Three things: it's genuinely all-in-one rather than a suite of separately licensed modules, it's configurable down to the field level, and Alpine has built nothing but fire software since 1994. See how RedAlert compares.
Less time in front of a computer.
More time running your department.
See RedAlert configured for a department like yours: and get straight answers about migration, timeline, and cost.