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CASE STUDY

Enhancing Response Efficiency

Explore how Henrietta Fire District in New York significantly improved its operations and response times by adopting RedNMX software early on. This case study highlights the software’s adaptability to the district’s growing needs, demonstrating the value of a comprehensive records management solution.

The Challenges

The Henrietta Fire District, located in Monroe County, New York, covers 41 square miles, including over 20 miles of the NYS Thruway and serves a daily influx of up to 275,000 people.

With seven fire stations and a mix of career and volunteer firefighters, the district needed to address two main challenges:

Increasing Call Volume

The district has seen a significant rise in call volume, including a variety of emergencies like overdoses and EMS services. RedNMX has streamlined dispatch and resource management, improving response times.

Data Management and Reporting

The district’s chief is keen on data analytics. RedNMX is moving towards offering further custom reporting options, aligning with the department’s data-driven approach. 

“The biggest value that we have, as far as the dispatch software goes, is we can build out whatever call type we want, we can assign apparatus based on essentially station position. An added bonus is that the reporting functionality has proven invaluable.”

Jason Genthner, Henrietta Fire District Dispatcher Group 2

Henrietta Fire District

The Solution

The Henrietta Fire District was among the first to embrace RedNMX. This early adoption not only positioned them as trendsetters but also allowed them to influence the software’s trajectory over the years. From managing inventory to handling service awards, the software proved to be a one-stop solution.

Henrietta Fire District’s deepening involvement with the software since 2016 further emphasizes its pivotal role within the district.

The Power of Holistic Solutions

Given the district’s vast operations, RedNMX’s comprehensive nature is invaluable. It eliminates the need for multiple software solutions and ensures a unified approach to records management.

Adaptability to Growth and Change

RedNMX has adapted to the district’s evolving needs, from managing a growing number of calls to facilitating coordination among multiple stations and a mix of career and volunteer firefighters.

Enduring Partnerships Reflect Quality

The district’s long-term association with RedNMX speaks to the software’s quality, adaptability, and relevance, highlighting the trust and value the district places in the software.
Henrietta Firefighters
Image of Firefighters

Why RedNMX?

Pioneering Spirit

The Henrietta Fire District was among the first to embrace RedNMX. This early adoption not only positioned them as trendsetters but also allowed them to influence the software’s trajectory over the years.

A Comprehensive Tool

What truly resonated with the Henrietta Fire District was RedNMX’s all-encompassing nature. From managing inventory to handling service awards, the software proved to be a one-stop solution. As the district has noted, “To the best of my knowledge, there is not a lot we do not use of your product.”

Consistency in Use

Over the years, while many new records management solutions have emerged, the Henrietta Fire District’s allegiance to RedNMX has remained steadfast. Henrietta Fire District’s deepening involvement with the software since 2016 further emphasizes its pivotal role within the district.

Firefighters working together

The Henrietta Fire District’s experience with RedNMX serves as a compelling narrative on the benefits of early adoption and the importance of a comprehensive records management solution.

The district’s journey, set against its expansive operations and rich history, stands as a testament to RedNMX’s capabilities. This enduring partnership provides invaluable insights for other fire departments seeking a records management solution that aligns with their evolving needs and aspirations.

Support and learn more about the Henrietta Fire District by visiting their website and following the Henrietta Fire District Facebook page.

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