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The Henrietta Fire District, located in Monroe County, New York, covers 41 square miles, including over 20 miles of the NYS Thruway and serves a daily influx of up to 275,000 people.
With seven fire stations and a mix of career and volunteer firefighters, the district needed to address two main challenges:
The district has seen a significant rise in call volume, including a variety of emergencies like overdoses and EMS services. RedNMX has streamlined dispatch and resource management, improving response times.
The district’s chief is keen on data analytics. RedNMX is moving towards offering further custom reporting options, aligning with the department’s data-driven approach.
Jason Genthner, Henrietta Fire District Dispatcher Group 2
The Henrietta Fire District was among the first to embrace RedNMX. This early adoption not only positioned them as trendsetters but also allowed them to influence the software’s trajectory over the years. From managing inventory to handling service awards, the software proved to be a one-stop solution.
Henrietta Fire District’s deepening involvement with the software since 2016 further emphasizes its pivotal role within the district.
RedNMX has significantly enhanced Henrietta Fire District’s response times through streamlined dispatch and resource management, ensuring rapid and effective emergency responses.
With RedNMX, the district’s chief can generate comprehensive and customized reports, aiding in evaluating response times, apparatus utilization, and high-frequency call areas. This data-driven approach supports better decision-making and communication with local authorities.
RedNMX’s all-in-one solution has simplified the district’s records management, covering everything from inventory to service awards, eliminating the need for multiple software systems.
The software’s adaptability allows the district to customize call types and assign apparatus based on station positions, improving operational flexibility and efficiency in handling diverse emergencies.
Overall, RedNMX has helped transform Henrietta Fire District’s operations, significantly improving response efficiency, data management, and operational effectiveness.
Why RedNMX?
The Henrietta Fire District was among the first to embrace RedNMX. This early adoption not only positioned them as trendsetters but also allowed them to influence the software’s trajectory over the years.
What truly resonated with the Henrietta Fire District was RedNMX’s all-encompassing nature. From managing inventory to handling service awards, the software proved to be a one-stop solution. As the district has noted, “To the best of my knowledge, there is not a lot we do not use of your product.”
Over the years, while many new records management solutions have emerged, the Henrietta Fire District’s allegiance to RedNMX has remained steadfast. Henrietta Fire District’s deepening involvement with the software since 2016 further emphasizes its pivotal role within the district.
The district’s journey, set against its expansive operations and rich history, stands as a testament to RedNMX’s capabilities. This enduring partnership provides invaluable insights for other fire departments seeking a records management solution that aligns with their evolving needs and aspirations.
Support and learn more about the Henrietta Fire District by visiting their website and following the Henrietta Fire District Facebook page.