The Challenges
The Henrietta Fire District, located in Monroe County, New York, covers 41 square miles, including over 20 miles of the NYS Thruway and serves a daily influx of up to 275,000 people.
With seven fire stations and a mix of career and volunteer firefighters, the district needed to address two main challenges:
Increasing Call Volume
The district has seen a significant rise in call volume, including a variety of emergencies like overdoses and EMS services. RedAlert has streamlined dispatch and resource management, improving response times.
Data Management and Reporting
The district’s chief is keen on data analytics. RedAlert is moving towards offering further custom reporting options, aligning with the department’s data-driven approach.
“The biggest value that we have, as far as the dispatch software goes, is we can build out whatever call type we want, we can assign apparatus based on essentially station position. An added bonus is that the reporting functionality has proven invaluable.”
Jason Genthner
Henrietta Fire District Dispatcher Group 2
The Solution
The Henrietta Fire District was among the first to embrace RedAlert. This early adoption not only positioned them as trendsetters but also allowed them to influence the software’s trajectory over the years. From managing inventory to handling service awards, the software proved to be a one-stop solution.
Henrietta Fire District’s deepening involvement with the software since 2016 further emphasizes its pivotal role within the district.
The Power of Holistic Solutions
Given the district’s vast operations, RedAlert’s comprehensive nature is invaluable. It eliminates the need for multiple software solutions and ensures a unified approach to records management.
Adaptability to Growth and Change
RedAlert has adapted to the district’s evolving needs, from managing a growing number of calls to facilitating coordination among multiple stations and a mix of career and volunteer firefighters.
Enduring Partnerships Reflect Quality
The district’s long-term association with RedAlert speaks to the software’s quality, adaptability, and relevance, highlighting the trust and value the district places in the software.
The Outcome
Improved Response Times
RedAlert has significantly enhanced Henrietta Fire District’s response times through streamlined dispatch and resource management, ensuring rapid and effective emergency responses.
Enhanced Data Management and Reporting
With RedAlert, the district’s chief can generate comprehensive and customized reports, aiding in evaluating response times, apparatus utilization, and high-frequency call areas. This data-driven approach supports better decision-making and communication with local authorities.
Comprehensive Records Management
RedAlert’s all-in-one solution has simplified the district’s records management, covering everything from inventory to service awards, eliminating the need for multiple software systems.
Adaptability and Customization
The software’s adaptability allows the district to customize call types and assign apparatus based on station positions, improving operational flexibility and efficiency in handling diverse emergencies.
Overall, RedAlert has helped transform Henrietta Fire District’s operations, significantly improving response efficiency, data management, and operational effectiveness.
Why RedAlert?
Pioneering Spirit
The Henrietta Fire District was among the first to embrace RedAlert. This early adoption not only positioned them as trendsetters but also allowed them to influence the software’s trajectory over the years.
A Comprehensive Tool
What truly resonated with the Henrietta Fire District was RedAlert’s all-encompassing nature. From managing inventory to handling service awards, the software proved to be a one-stop solution. As the district has noted, “To the best of my knowledge, there is not a lot we do not use of your product.”
Consistency in Use
Over the years, while many new records management solutions have emerged, the Henrietta Fire District’s allegiance to RedAlert has remained steadfast. Henrietta Fire District’s deepening involvement with the software since 2016 further emphasizes its pivotal role within the district.
The Henrietta Fire District’s experience with RedAlert serves as a compelling narrative on the benefits of early adoption and the importance of a comprehensive records management solution.
The district’s journey, set against its expansive operations and rich history, stands as a testament to RedAlert’s capabilities. This enduring partnership provides invaluable insights for other fire departments seeking a records management solution that aligns with their evolving needs and aspirations.
Support and learn more about the Henrietta Fire District by visiting their website and following the Henrietta Fire District Facebook page.
