Register to the Help Portal
Create your Help Portal account to access the tools and resources designed to support your success. Once registered, you’ll gain full access to our Help Portal, where you can view FAQs and how-to articles, access user manuals and technical documentation, and submit and track support tickets.
1. Getting Started
Please click here to send an email to request verification of your department membership. This step ensures secure access to the portal. Shown below is the format of the email:
Subject: Help Portal Registration
(Name of Department)
I would like to request an email verification to create an account to the Help Portal.
Note: If you already created a support ticket or have emailed us before, you can skip to Step 3.
2. Sign up for a new account
Once verified, you’ll receive an email confirmation. You can then proceed to sign up and create your Help Portal account.
3. Request a password
After receiving confirmation of your successful registration, return to the login page and click Get a password. Enter the email address you used to sign up, and we’ll send you a secure link to set your password.
Note: Make sure to check the spam folder if you don’t see it in your inbox. If in case there’s no email, make sure you’ve followed step 1 and 2 in verifying your email, department and signing up an account.
4. Set a new password
Follow the password requirements provided in the link to complete your account setup and gain full access to the Help Portal.
