Need help? Our team is ready with fast, informed answers from people who actually work and worked in the field.
Whether it’s a setup question, a workflow tweak, or a deeper technical issue, we’ll guide you through it clearly and quickly.
Client Success Support
Submit a request for support, it will be reviewed by our support department and we will reply via e-mail.
System Update
Updates are performed by our expert technicians, using remote connection technologies.
Remote Support
Our interactive online support and collaboration hub will require a join code to connect.
How We Partner With You
At Alpine, we work closely with fire departments through our RedAlert Training & Onboarding program. We offer specific training modules, checklists for getting started, and ongoing support to help you use RedAlert effectively. Whether it’s learning how to manage incidents and team data or understanding advanced data analysis and compliance, we are here to ensure your team is ready and safe with our software.
Migration & Implementation
We have seamlessly transitioned hundreds of clients to RedAlert, leveraging tailored conversions for ESO, Firehouse, and Emergency Reporting. In doing so, we have eliminated redundant data entry, mitigated data loss, consolidated six systems into a single user-friendly platform, ensured automatic accountability, and provided adaptability to policies without disruptions.
Step 1
Kickoff & Data Aggregation
The process begins with introduction to the RedAlert system and getting acquainted with the pivotal technological components, encompassing both the software’s capabilities and the supporting hardware tools.
Step 2
Data Conversion
Importing and converting backup data from the old system, performed and reviewed by the Alpine Software migration team. Server access may be required.
Step 3
Custom Configuration
A thorough review of the data import and conversion process followed by the configuration of additional functionalities tailored to the specific department’s needs.
Step 4
Training
To ensure the department’s staff is proficient with the new system, in-depth training sessions for administrators will be provided, along with specific training modules for other department users.
Step 5
Launch Preparation
Final training and testing sessions to ensure readiness, while the software solution is transitioned from the training site to the live environment.
Step 6
Go Live & Ongoing Support
Official commencement with the RedAlert System and transition to the ongoing support phase.